Slow down to speed up.

Fast doesn't fly anymore.

Rapport and slowing down to set up and influence the next few moments are what's going to give you back that much needed time.

It's the intention behind your approach and engagement that are going to ensure you connect calmly and safely, with your client/resident/patient.

Have a little prior information about your person, what are their mobilities, likes, dislikes etc

Take a moment and breathe deeply, let go of what was and consider for a moment a win win situation for both parties prior to engaging.

Knock and acknowledge the person and announce your name and your qualification, "Hi Mrs C, it's Kathryn your carer, may i came in for a moment?"

Allow a moment or two for your announcement to be absorbed and permission to enter.

If you know your person doesn't like to be rushed let them know ahead of time the needs for the task and approx. length of time and give them two options of times.

If you know your person likes to look and feel a certain way, utilise that knowledge and have them feeling and looking fabulous, and like a lady or gentleman as the end goal.

"Mr G you always look so dashing, these pants are wet and smelly allow me to help you change them and freshen you up. Ooh I like this pair and this pair, both will look good with that top. Which pair do you prefer? "

Limit options. Too many choices is overwhelming.

Keep communication short and sweet.

Ask them why when they rebuttal to get to know them better.

The more you know about your person the more you have in your tool box.

Repeat and rephrase. By repeating you ensure you have heard correctly and are going to proceed correctly. It also shows you've actively listened and genuinely care.

If English is your second language allow this to be an opportunity to practice and learn. Communicate that English is your second language and have fun learning with your person about the similarities and differences in your cultures. That way when miscommunication happens you can both laugh and learn together and build a stronger bond and sense of trust.

The same applies if your person isn't Aussie born or struggles with English, learn a few basic words in their native tongue and have fun learning about each others cultural practices.

By gaining permission, trust and keeping communication short and simple you can build rapport and deepen that trust as you spend time together.

Never be afraid to ask questions and seek clarification.

Thank your person for their patience with you and never hesitate to apologise.

We are providing the most intimate care to people who are so very vulnerable.

Slow down and I promise you you will speed up the process of providing care.

Clear and concise communication allows the most tender of moments to be moved through and supported with compassion, grace and dignity.

I understand the compassion fatigue and burn out that comes with being a carer.

It can be healed and the culture of hurry and stress can be turned around one deep breath and one moment of being mindful and present at a time.

Try slowing down and becoming aware of your intention prior to engaging and let me know how it changes the way you provide care and also how you feel leaving work at the end of your shift.

Remember, caring is your superpower because you care for yourself.